Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Contact forms: Name, email address, phone number, and message content when you submit an enquiry or quote request
• Newsletter subscription: Email address and optionally your name when you subscribe
• Feedback forms: Name, company, service used, rating, and written feedback
• Automatically collected: Browser type, IP address, pages visited, and referral source via standard server logs
• Cookies: Session cookies for website functionality; no third-party tracking cookies are used

2. How We Use Your Information

We use collected information to:

• Respond to your enquiries and provide requested services
• Send newsletters and project updates (only if you have subscribed)
• Improve our website and service quality based on feedback
• Maintain records of our business interactions as required by law
• Prevent fraud and ensure website security

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: Newsletter subscriptions and non-essential cookies
• Contractual necessity: Processing project-related data to deliver our services
• Legitimate interests: Improving our website, responding to enquiries, and fraud prevention
• Legal obligation: Retaining business records as required by Indian tax and business laws

4. Data Sharing and Third Parties

We may share your information with:

• Hosting providers: Our web servers process data to deliver the website to you
• Email service providers: For sending transactional emails in connection with your enquiries
• Payment processors: If you make a payment, payment data is handled by our payment partner (we do not store card details)

All third-party service providers are contractually required to protect your data and may only use it for the specified purpose. We do not transfer your data outside India except as necessary to provide our services.

5. Cookies and Tracking

Our website uses:

• Session cookies: Required for website functionality (e.g., form security). These expire when you close your browser.
• No analytics cookies unless explicitly stated
• No cross-site tracking pixels or social media cookies

You can disable cookies in your browser settings, though some site functionality may be affected.

6. Data Retention

We retain your personal data for:

• Contact form submissions: Up to 2 years from the date of submission
• Newsletter subscribers: Until you unsubscribe or request deletion
• Project-related data: 5 years from project completion, as required for business records
• Server logs: Up to 90 days for security and troubleshooting purposes

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention obligations)
• Portability: Receive your data in a structured, machine-readable format
• Withdraw consent: Unsubscribe from newsletters at any time; withdraw cookie consent via browser settings
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, contact us at the email below. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• HTTPS encryption for all data in transit
• Secure, access-controlled databases
• Regular security reviews and updates
• Restricted employee access to personal data on a need-to-know basis

No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We will notify affected individuals promptly in the event of a data breach.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email to active project clients and newsletter subscribers. The "Last updated" date at the top of this page will reflect any revisions. Continued use of our website after changes constitutes acceptance of the updated policy.